Shop Policies

By Purchasing from Ella Ann Cosmetics, you agree to the following:


  • Once an order is placed, all sales are considered to be final, no returns or exchanges will be accepted unless the incorrect product was shipped to you.

  • Please make sure that your PayPal email and mailing addresses are current, as Ella Ann Cosmetics is not responsible for lost packages due to incorrectly listed mailing addresses.

  • Maryland residents will be charged 6% sales tax on all orders, as required by state law.

  • Ella Ann Cosmetics will not combine shipping on pre-orders made on this website, and orders made on EllaAnnCosmetics.Bigcartel.com

  • There will be no refunds or reshipments if your tracking information shows completion (example: "delivered, accepted, received") 

  • In the event of an oversell, Ella Ann Cosmetics will attempt to work with the supplier to attain extra stock to fill the orders.  This may cause a delay in order shipment.  Each buyer involved in the oversell will be notified and given an opportunity to cancel their order.  If the supplier cannot provide additional stock, the buyer will be notified and promptly refunded.

  • Ella Ann Cosmetics reserves the right to change prices as necessary.  In the event of an incorrect price being posted (i.e. a "typo"), Ella Ann Cosmetics reserves the right to revise or cancel the order to amend the typo.

  • If you have any problems with your received order please email us at EllaAnnCosmetics@gmail.com

  • All of our products for sale are safe.  With that said, as with any bath and body products, please be sure to spot test a small area before full application to ensure that no allergic reactions occur.

  • Ella Ann Cosmetics reserves the right to cancel and refund any order